The reasoning is due to the financial impact form coronavirus. Steve Lopez represents consumers, employees, and whistleblowers harmed by corporate misconduct. All of these happen in 10 minutes. I purchased a pair of last minute tickets to Adele in Las Vegas on February 25/2023. According to the filing, McMillan purchased two tickets to an NHL game in early March. It said the coupon would now be the "standard policy for canceled events, with refunds available in jurisdictions where they are required.". Day of the event, I downloaded the tickets only to find they were for the wrong event. Its policies are not just designed to protect consumers. McMillian purchased the ticket with StubHub's money-back guarantee policy, FanProtect guarantee. All eligible Settlement Class Members will receive an award upon submitting a valid claim. Before commenting, please review our comment policy. According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. The suit explains howStubHub has changed its refund policy as the novel coronavirus wreaked havoc on the live event business. Instead of section 130 row 18 I was offered 452 row 15 which is behind the stage and the absolute lowest priced ticket StubHub was currently offering. "Under its 'FanProtect Guarantee,' StubHub typically offered consumers full refunds of the purchase price and fees . The case is based on an NHL game that was canceled because of a strike. As for the parties request for the creation of a StubHub-only MDL, we find that the actions against StubHub involve common questions of fact, and that centralization of actions against StubHub in the Northern District of California will serve the convenience of the parties and witnesses and promote the just and efficient conduct of the litigation, the seven-judge panel on multidistrict litigation wrote. I deleted my account. Anyone can file a lawsuit, with or without the representation of an attorney, for any reason, and ClassAction.org takes no position on the merits of the suit. The suit also calls for a return of customer trust. FAQ. This is the only way to get a cash or credit award under the Settlement. There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. I chose CC. Unsubscribe easily. StubHub has stated that they will provide no comment on pending litigation. The federal court ruling in the case is a consent judgment between the parties. Be the first one to find this review helpful. I will (apparently) receive a refund, but the damage is done. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say . We are facing significant timing delays in recouping funds from the thousands of sellers on our platform, and expect these challenges to continue in the coming months," Cassidy wrote. I was hung up on by 2 separate representatives and was promised a call back from a supervisor from a 3rd representative and luckily I didn't hold my breath, because I would be deadnobody ever called back. Built into the ticket sellers user agreements and marketed heavily online and elsewhere, StubHubs FanProtect promise has been what the case calls a major component of the companys overall value. The popular online ticket broker, StubHub, has come under fire for changing its refund policy during the coronavirus pandemic. StunHub has to be the worst company in the history of companies for customer service. The law required StubHub to refund all eligible buyers before May 3, 2021. I had to spend hours on the phone with StubHub just to get them to do their job. Looking for a class action lawsuit in Nebraska. Please add me. If the Court gives final approval to the Settlement, StubHub will provide for each Class Member who properly and timely completes and submits a Claim Form a choice of cash or a credit to use for a future StubHub ticket purchase. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I am going to suing them due to this but I thought it should be put out their they arent trying to change their ways they dont gave a damn about customers because I WAS IN TRAINING A FEW MONTHS AGO AND THEY WERE STILL STATING NO REFUNDS UNLESS THE CUSTOMER WAS GIVING HARSH PUSHBACK AND THEN REACH OUT TO A SUPERVISOR FIRST. It is important to note that the settlement is not final and the settlement process is ongoing. They told me to sell them. your claim status, claim form or questions about when payments are "If you have tickets to a show that is postponed, you will be able to select your refund . StubHub is an American ticket exchange and resale company. This putative lawsuit is related to a multi-state investigation that StubHub settled. The next day, I received a $500 charge. Moreover, the company will be forced to refund its customers. document.getElementById( "ak_js_5" ).setAttribute( "value", ( new Date() ).getTime() ); @2023 Top Class Actions. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. The plaintiff has purchased a ticket for a suspended NHL game through StubHub but has received no refund. Para una notificacin en Espaol, haga clic AQU. The company has also failed to honor its FanProtect Guarantee, which required customers to sign a contract with the site. StubHub is an eBay company that began selling and reselling event tickets in 2000. The lawsuit also notes that StubHub president Singh Cassidy sent out an email on March 12, saying that refunds would still be available. I am still awaiting a refund for a Nets game postponed in December. Easy sales process: The lawsuit goes on to argue that despite its recent acquisition by rival Viagogo for more than $4 billion, StubHub, rather than obtain a level of liquidity adequate enough to weather the coronavirus storm, has instead sought to pass its losses onto consumers. . The suit argues that the liabilities StubHub created for itself with its FanProtect cash refund guarantee, in the face of both coronavirus-related mass cancellations and the secondary ticket markets choice to pay ticket sellers before an event has even occurred, are of the companys own device and should in no way fall on consumers shoulders. Ticket buyers have been flooding StubHub with refund requests since theofficial pandemic announcementcame a few weeks back. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Top Class On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. McMillan challenges the policy change, saying StubHub did not act fiscally responsible. StubHub stopped guaranteeing cash refunds. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. However, the transaction went through, I called the CR and told them I purchased it a minute ago, but they refused to refund me. Shortly after, in May, StubHub . In fact, the suit says, Stubhubs vice president and general counsel testified as much before Congress in February 2020, saying that StubHubs FanProtect guarantee is the hallmark of our business and why we have earned the trust of fans around the globe.. Actions does not process claims and we cannot advise you on the ConsumerAffairs is not a government agency. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. I only hear that events will be cancelled if there are not enough performers. StubHub filed a consent judgement with the states of Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virginia, New Hampshire, Wisconsin, Virginia, and the District of Columbia, where consumers will receive their cash settlements. BOSTON . All Rights Reserved. Have you purchased tickets on StubHub to an event that was cancelled during the COVID-19 pandemic? The company is accused of failing to resolve complaints from tens of thousands of customers. They sell you things they don't actually own and if there's an error, too bad for you. Get the latest news on COVID-19 delivered to you. settlement administrator or your attorney for any updates regarding Previously, she represented workers and retirees at a national employment law firm. Fast forward to the next day: I'm in my way to the venue city early (3pm for a 7pm game) and have not received my tickets. Punk Rock Bowling and Music Festival tickets for the upcoming concert tour are on sale at StubHub. Thank you, you have successfully subscribed to our newsletter! CGC18564120, pending in the Superior Court of the State of California, County of San Francisco, which alleges StubHub's method of displaying ticket fees charged to purchasers violated California consumer protection law. They're upset StubHub is refusing. If you do not exclude yourself from the Settlement, you may object to the terms of the Settlement by submitting an objection to the Settlement Administrator. This time Stubhub claims they sold tickets and sent me email to transfer tickets. The suit also calls for a return of customer trust. The amount I originally paid plus the voucher (if it comes through) won't come even close to meeting the cost of the cheapest tickets. Prices may be higher or lower than face value. This browser does not support PDFs. In response, he received a refund in the form of a coupon worth 120% of the original price. In this . StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding money. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. The NHL postponed its season on March 12 in the massive wave of. 2. The first person I spoke with said that the tickets had been sent. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. McMillan cites StubHub's FanProtect guarantee is a misrepresentation. It also asked for a reinstatement of the pre-March 20 refund policy. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. Ticketholders brought a lawsuit against the company, demanding that they get cash . 24/7 customer support: A Settlement has been proposed in the class action lawsuit Susan Wang and Rene' Lee v. StubHub, Inc., Case No. Is Beyonces Tour Another Dynamic Ticket Price Mess? Unfortunately, as our complaint alleges, StubHub is breaching its contract with its customers by refusing to give cash refunds for events cancelled by coronavirus. There are only two ways to request your refund from them on your own: Calling StubHub Support Emailing the company Emily Walsh. Buy and sell your Punk Rock Bowling and Music Festival concert tickets today. It is the world's largest ticket marketplace. Save my name, email, and website in this browser for the next time I comment. Consumers who have not been contacted by StubHub and believe they are entitled to a refund may contact either StubHub at (866) 788-2482 or the Attorney General's Office at 1-800-282-0515 or www.ohioattorneygeneral.gov. Not at all a criminal case. StubHubs financial stability is paramount for the company, and the lawsuit will be settled accordingly. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. I purchased tickets via StubHub for a concert 3 months in advance. Sign up for ClassAction.orgs newsletter here. Other events purchssed through Stubhub or like sources brfore the Omicrom outbreak remain in limbo. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of . They asked me to list it as resale. StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. This is the only option that allows you to retain your right to bring another lawsuit against StubHub about the claims in this case, but you give up the right to get an award under the Settlement. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub's parent company, Viagogo Entertainment, has avoided a class action lawsuit that accused the company of unfairly offering customers who had purchased tickets to cancelled or delayed events vouchers rather than refunds. Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. In addition, StubHub will be required to reimburse consumers who purchased tickets before March. I want my damn money from the purchase of my tickets!!!! StubHub has since renewed its motion to compel arbitration and to dismiss most causes of action as deficiently pleaded. Given the impact of the coronavirus, it is not possible to sustain this practice in the near-term. You will not receive a Settlement award under the Settlement. How do I know I can trust these reviews about StubHub? The settlement will go to consumers in Arkansas, Arizona, Colorado, Maryland, Indiana, Minnesota, Ohio, Virgina, New Hampshire, Wisconsin, Virginia, and the District of Columbia. FALSE. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. TicketNews has affiliate links in some of its posts - it may receive a commission if you click a link and purchase tickets or other products. Id like my money back! I sold tickets in March 2020 to a June 2020 Gabriel Iglesias show in Hollywood, FL Stub Hub would not give me the money from the gentleman who purchased my tickets. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. Ive been trying to get my money back for 2.5 years with no luck! StubHub changed its refund policy about a month ago. Tickets to events purchased after March 25, 2020 will still only be eligible for a future purchase credit from StubHub. Its now 3/3/22 so thats 64 days since I requested the refund. StubHub is represented by McDermott Will & Emery LLP. document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_3" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_4" ).setAttribute( "value", ( new Date() ).getTime() ); Please note: Top Class Actions is not a settlement Its location on this page may change next time you visit. THEY LIE. Sep 15, 2021, 1:28 PM. Combined with viagogo, we now span 90+ countries around the world. We value your privacy. No refund bottom line. According to the complaint, such was the case until the coronavirus pandemic became the new reality. As the complaint states, Despite having recently been acquired for over 4 billion dollars, instead of obtaining liquidity to weather the storm, Defendants sought to simply pass its losses on to its clients., A StubHub spokesperson says, We will not comment further while the case is pending., Sign up for THR news straight to your inbox every day. According to the 19-page lawsuit, StubHub looks to shift onto consumers its losses stemming from the entirely foreseeable scenario that worldwide issues could cause the simultaneous cancellation of thousands of public events. Under normal circumstances, these processes are manageable. A California state court authorized the notice. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. But, as an alternative, the 120% off coupons were also available. Required fields are marked *. Corrado Rizzi is the Senior Managing Editor of ClassAction.org. The company originally intended to give customers a StubHub credit for a future event rather than a cash refund. The plaintiffs may also opt to file a lawsuit on their own. Worse, the lawsuit says, is that StubHub is proactively collecting money owed to customers and converting the funds for its own use. The 22-page lawsuit claims the defendants, TicketsOnSale.com and Ticket Fulfillment Services LP, who . Re: adele show refund. ADD ME PLEASE! Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo only offered vouchers to customers who had purchased tickets to cancelled events. While predictions of the company going bankrupt appear to have been overblown, the damage to the pre-pandemic leader in ticket resale marketplaces in the U.S. has been substantial. Dumping promised refunds for expiring coupons during the time of greatest financial suffering in recent history is cruel and wrong, Coulson tellsBillboard. ClassAction.org is a group of online professionals (designers, developers and writers) with years of experience in the legal industry. and how can you speak to my credibiity when you never talked to me about this made up problem in your head like I hve told them and I stand by I was suspended to keep me quiet and not let others know what I knew about them. Those with tickets to canceled events will get a credit of 120% of the purchase price. Should You Become a Constitutional Lawyer? Gender Discrimination against Transgender and Nonbinary People. StubHub is the origin source of the transaction. I listed the ticket for sale, but I was going to change the detail to delist because I decided to go. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like.
