Each quarter our research team identifies on-prem and cloud applications that are being used by the 11000 Western Union employees from the public (Press Releases, Customer References . And that could be at an operation site or it could be more of a frontline thing like a sales executive. My role was to bring all of these different teams together and instil a culture that recognised it wasnt just about how fast we were going, but also about the quality of the product were delivering.. We use OutSystems in multiple layers of our tech stack, says Tom. Western Union Send Money Now 4+ - App Store They tend to be younger, they live online and they prefer to do everything there, at the touch of a button, Fellahi observes. We believe in the work we do, why we do it, and who we hire to get it done. With a history of more than 170 years, the company has a presence in more than 200 countries and territories, connecting more than 120m people to one another and to the global economy, through cross-border money transfers in approximately 130 currencies. In order to fund the investments, we decided that it was really important to do a transformation exercise, look for ways to gain efficiencies and effectiveness across our processes and procedures, and then use those efficiencies to fund the growth investments. But theyve been hugely supportive and as weve hit milestones, such as moving significant infrastructure completely to the cloud or achieving significant savings with the Marketing Cloud, we have built that business case. Its important to understand that business stakeholders are customers of our data. A large proportion of Western Unions infrastructure has been migrated to the cloud, and Singh reveals a timeline to complete the programme of work. It's a physical branding and marketing component that few money-transfer providers can match but one that's of diminishing value in a digital world. Microservices, Digital Process This would help Western Union objectively pursue new blockchain opportunities, even if those opportunities eventually cannibalize or destroy its existing C2C business. Part of this agility drive involved Western Union migrating its legacy on-prem IT infrastructure to the Cloud. As a company, Western Union is in the middle of a transformational moment. Profiles, Infosys Knowledge With OutSystems, we deploy twice every week. The executive team has done a great job of making it really clear across the company that this is something thats expected of you. My team and I had thought of the future being digital, of course, but the pandemic really forced us to make it a reality for the business. Were talking 30 percent, 40 percent, and, in some cases, deployments with a 70 percent return on capacity. Learn about JSON storage. Digital is all about how we reach the customer. [11] Western Unions footprint of retail locations gives it a worldwide laboratory for experimenting with blockchain applications. . - Earn My WU points. We also innovated to make our services more inclusive for customers by creating new ways to send funds digitally and offering real-time digital account payouts. Now we are on track to achieve those gains and benefits that come with being more agile and being able to grow at scale, we can really begin to look forward and reap the rewards of the transformation.. Union Pacific, the railroad company that transports chemicals, coal, food, minerals and automobiles in and around 23 Western U.S. states, has had two workhorses that toiled tirelessly for the past . What is the Best High-Yield Dividend Stock to Buy Now? Our 7 Top Picks . Today, our omnichannel platform places Western Union in a unique position where our physical network and our digital efforts combine to provide customers with a host of options to transfer money, whether in cash, card into billions of bank accounts, online, using our App or one of our 17 mobile wallet partners. Having got the right people in place, Singh and his team set about building a partner network to supercharge Western Unions technology evolution. Industry experts were also drafted in to create the army that was required for this technology mission. Discover the latest data, insights, and inspiration from Think with Google. Western Union's digital banking platform is a complex ecosystem of partnerships from across the technology and fintech landscape. Group, Infosys Revenue Management Platform for Banking, About Africa's largest payment gateway, MFS Africa, has partnered with Western Union to enable individuals and businesses across the continent to receive money WU's platform provides seamless cross-border flows, and its leading global financial network bridges more than 200 countries and territories and over 130 currencies. Western Union's digital transformation - Think with Google Manager of a Team responsible for First Level Support, Event monitoring and Major Incident Management to internal and external clients that affects core processes and clients. Recipients can choose to pick up the sent money at a Western Union location, or send the money to a digital wallet or bank account. For more than 170 years Western Union has been helping people send money all over the world. I have successfully directed virtual teams working on Mastercard integrations, Western Union and MoneyGram. Singh was brought in to help facilitate that leap, drawing on his expertise with business transformations, technology management, data architecture and collaborative working, backed up by various consulting roles at Deloitte, IBM and Accenture. & Publishing, Logistics Banco Santander Consumer Portugal Adopts OutSystems as its Digital Transformation Platform. Meeting the moment with solutions required Western Union to accelerate its own digital transformation. Western Union's Customer Journey Digital Transformation Fueled by NICE - Innovative NICE Nexidia Customer Journey Optimisation provides powerful analytics to enhance customer experience. Because if you dont have the right data, your applications will struggle to provide the right business outcomes and customer experiences. Finacle, Infosys Western Union Uses AWS to Create Company-Wide Digital Transformation. Alonso Calderon - Enterprise Technology Operations Center Manager We will expand our Messenger bot to other countries and add other languages, he adds. Mohua Das Gupta - Head of Marketing, Tata CliQ. Navigate Western Union's platform provides seamless cross-border flows and its leading global financial network bridges more than 200 countries and territories and over 130 currencies . The CDO needs to drive digital transformation by enabling data to power product development and the company. Western Union Advances Its Digital Growth Strategy With - Wire19 They have also triggered profound changes within global banking, demanding that lenders remain flexible, nimble, and innovative in their digital-banking strategies to meet customers' rapidly . We embrace the white canvas and first principles design, breaking away from legacy systems to create smart . Singh is a proponent for a Central Bank Digital Currency, which he says is significantly different to the digital assets such as BitCoin and Ethereum, which can fluctuate wildly in value over short periods of time. Created: 05-05-2021 - 17:15. And the new business model may require a very different RPP (traditional money transfer process vs. transfer via blockchain). Increasingly, digital technology and mobile devices play a key role in these transactions. Technology or Operations transformation . [8]David Thomas, Beyond the Hype: What Blockchain could mean for Africa, African Business Magazine, Feb. 26, 2018. Discover how Santander Consumer Finance replaced 70% of their core IT systems in three years with OutSystems. The partnership with Talend has evolved over the last few years and was originally established to provide our business and technology teams a fast and efficient way to build data pipelines. To accelerate application development, improve agility, and provide great digital experiences, the company chose OutSystems as its high-performance low-code platform. While the pace of change has been considerable, the leadership team at Western Union has been focused on implementing a large-scale technology transformation. Beyond the public health crisis, COVID-19 has had a devastating impact on personal finances, causing poverty levels and inequality to rise globally. How would this improve our agility, the need to deliver great digital experiences at scale, and the desire to use low-code across the whole stackfront-end, integration, and back-end core systems., Western Union became an OutSystems customer in November 2020. Log in to help. Lean deployments are a big piece of our overall transformation program. Talends technology was used to bring various sources of data from different locations into a single place in rapid fashion, helping make decisions such as waiving fees for those sending funds to people caught up in the explosion. Security, Infosys Western Union Digital Banking - Apps on Google Play Head of Information Technology & Digital Transformation Econet Wireless Zimbabwe Oct 2015 - Present 7 years 6 months. Denver, Colorado. In 2011, Western Union opened an office in San Francisco to ramp up its digital operation. Build customized, secure, and scalable mobile banking apps. . The pandemic really accelerated the digital transformation journey; the plan was for it to be rolled out in three years but that timeframe became 18 months. When we started the transformation project, we came at it from the perspective of this being a cultural transformation just as much as a process transformation. Entertainment, Professional Business Application Services, Service Experience Digital transformation of journalism and media in Serbia: What has gone Does it offer a more seamless customer experience? Policy . Leadership Team. Western Union uses a central team to build new capabilities across the business. 9-30 (describing four types of innovations incremental, modular, architectural and radical classified by their impact on a business core components and the relationships between those core components). One trend that has emerged as a result is the growing role of digital money transfers among people who may not otherwise use those services. Western Union also is uniquely positioned to explore blockchain applications in emerging markets by leveraging Western Unions retail footprint, regulatory compliance learning, and global brand. Dan Nordlander, senior vice president of Western Union Way Operations at Western Union, discusses his companys unique transformation journey with McKinseys Barr Seitz. To ensure those approaches were safe and secure, we partnered with governmental organizations to find new and secure ways to verify customers. Customers can send and receive money in a fast, reliable and convenient manner., We are proud to offer the same omnichannel choice in Austria. We're making content recommendations better for thousands of readers. Second, we increased our use of digital media to reach customers and build a feedback loop. But it becomes more self-driven, and that really enables the scale. But Western Union is missing the true potential of blockchain for its business. Digital transformation in the EU. However, Western Union doesnt view its established retail business as totally separate from the digital world. Open a free Western Union Digital Banking bank account to manage your international finances and make instant, transfer fee-free* money transfers to other Western Union Digital Banking account holders. So its a real imperative across the top of the organization. These strategies are paying off. Western Union operates in the increasingly competitive, rapidly changing payments sector, where new fintech players are changing how the market operates. Revenue from Western Union's digital money transfer services spiked from $600 million in 2019 to over $850 million in 2020. de 2007 - actualidad16 aos 3 meses. Western Union built its platform by assembling a global network of third party agents. Western Union launched its digital banking app in Germany and Romania in Spring 2022, following 11 months of iterative development. Some want to go to a retail store and pay cash. Start Time: 16:30 January 1, 0000 5:32 PM ETThe Western Union Company (NYSE:NYSE:WU)Q3 2022 Earnings Conference CallNovember 01, 2022, 16:30 PM ETCompany ParticipantsDevin McGranahan -. An advantage of Western Unions omnichannel approach is that it includes all customers, whether they are integrated or not in the financial system: the banked, the underbanked, and the unbanked. The idea is to orient the company around improving these market-shaper practices, really getting the health of our organization strong, and becoming confident that if we can improve the health of the organization, the financial results will follow. (2017) Monitoring Media Pluralism in Europe: Application of the Media Pluralism Monitor 2016 in the European Union, Montenegro and Turkey. 2023 Snowflake Inc. All Rights Reserved | If youd rather not receive future emails from Snowflake, unsubscribe here or customize your communication preferences, Snowflake for Advertising, Media, & Entertainment, unsubscribe here or customize your communication preferences. For example, helping African countries develop official land registers could eliminate a huge barrier to investment and capital inflows (e.g., by resolving uncertain and disputed land titles). Migrants, who typically are the link between cash economies underserved by financial institutions, and highly bancarized, digital economies, benefit from Western Unions unique ability to combine the physical and the digital. One of its most high-profile hires was Harveer Singh, who was appointed as Chief Data Architect & Global Head of Engineering and previously co-led EYs Next Generation architecture & solutions for Financial Services.
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